Trapped in a $24 shipping loop just to exchange a siz
Do not buy from Coolibar unless you are 100% certain of your size, because their exchange policy is a complete rip-off. I ordered a jacket in a size Small, but it arrived running way too large.When I tried to exchange it for an X-Small, I discovered that Coolibar does not do direct exchanges. Instead, they force you into a three-step shipping trap. I already paid $7.95 for the initial shipping. Now, to get the right size, I am forced to pay another $7.95 handling fee to return the large item, plus a third $7.95 shipping fee to order the smaller size.That is nearly $24 in shipping costs just to get a jacket that fits. Almost every other online clothing retailer provides free exchanges for different sizes. Coolibar’s policy is exploitative and outdated. To make matters worse, they refused to publish this feedback on their own website. Buyer beware.