Weeks of stress over one purchase
I had a very frustrating experience with ZenMarket and would not use this service again. Before purchasing the stroller, I checked the shipping estimate and sea shipping appeared to be available. However, after I bought the item, I was told that because of the box size, sea shipping was not possible and only extremely expensive air shipping could be used. The international shipping cost ended up being more expensive than the stroller itself, which completely changed the total cost and felt very misleading. Because of this, I asked if a cancellation or refund was possible, but they refused. Communication was also extremely slow because there was no proper live chat support. Simple questions that should have taken 5 to 10 minutes to resolve ended up taking several days because every reply took so long. The item was paid for on May 5, and the issue was still not fully resolved until around May 25. What should have been a simple process turned into weeks of stress and back-and-forth communication. In the end, I had to send the package to my friend in Japan instead, and my friend then had to forward it to me personally. On top of that, ZenMarket still charged a cancellation fee of 10% of the product price, which felt unreasonable and very disappointing. Overall, this was a stressful and exhausting experience. I would not recommend this service to my friends or anyone looking for a smooth international shopping experience.