My experience the second time around…
My experience the second time around has been very positive. We ordered a rockstepper in December and it took many weeks to arrive. Once it arrived, it lasted two weeks before it broke. I barely used it and I weigh 125lbs, so I know it wasn't something I did. I took pictures of the broken parts and did nothing for a long time. When I finally decided to write them, they responded quickly with an apology and an offer to send me a new replacement. I reluctantly said yes, but it arrived quickly and they were very nice about it. If we are judging a company on their customer service and how well they treat their customers, then I think they deserve a good review.