Problems and poor Customer Service
Had printer one day and developed several problems. The first problem was a failure of the AI Lidar to recognize a failure of the filament which led to a complete obstruction of the nozzle and rendered it useless, which required me to purchase a new nozzle the second day I had the printer. Then bought upgrade kit for color on my K1 Max 2025 and it was not compatible with the K1 Max. However, the advertisement indicated it was compatible. Customer Service was the worst experience I have encountered with any product I ever purchased. I went for weeks with repetitive requests for pictures and statement of what the problem was. In all, I submitted redundant information at least 6 to 7 times. During the 4 weeks of poor Customer Service my printer sat useless.