They cancelled and recalled my order
They cancelled and recalled my order, apparently having found it was the incorrect model. Later in they claimed they somehow found out it was defective. The story kept changing, but their refusal to take accountability never did. They never said a word to me about it, I saw the shipment was being rerouted the day of delivery (I had the day cleared to wait around and sign for it). I had to fight with their standoffish customer service reps for way too long to get any kind of answers. They lied to me every step of the way, and by about the fifth time i contacted them today they finally admitted they never intended to send the “correct shipment”. They claimed a refund was issued, it never was. The rep claimed they would get the confirmation of the refund emailed to me, he never did. I ended up having to dispute the charge. HUGE waste of time and energy, and never once did they even apologize except to say “I’m sorry you feel that way.” When I told them their conduct through this issue had been completely unprofessional. I will never attempt to buy anything from this dumpster fire of a company again.