Surprisingly great customer service
I experienced some issues with my lamp not turning on only a few weeks after receiving it and it having worked fine up until then. I contacted the support team via email and was provided with clear instructions on how to reset the lamp, and told if that didnt work then the team would replace it for me asap. Fortunately, the rest worked and I am back to using my Havie lamp again! The response via email was very quick and Isabelle was so helpful. I feel embarrassed to say I wasnt expecting such great service, but Isabelle exceeded my expectations. Thank you so much