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### Survey Feedback / Comments I am completing this survey to document a severe, dangerous operational failure and breach of contract that occurred on May 28, 2026. I am a 79-year-old woman. I held a valid ticket (Booking Number: 335 867 1267) to travel from Desert Hot Springs to Los Angeles to attend my granddaughter's graduation ceremony the next day. Because my scheduled bus was delayed, I asked the only driver on the platform for assistance. Your driver, "Ronny," took my ticket and attempted to scan it. The scanner failed. Instead of checking the ticket details, he claimed the scanner was broken and boarded me anyway. Your driver later explicitly admitted that he was new, untrained, and **was not wearing his glasses**, which is why he could not read my ticket. He completely overrode an automated system that failed because it was trying to prevent me from boarding the wrong bus. As a result of his gross negligence, I was transported to Phoenix, Arizona—an entirely different state—instead of my destination in Los Angeles, California. When my son, Brad, called Greyhound to fix this nightmare, your phone representatives refused to take responsibility. They expected a stressed, stranded 79-year-old woman to wait for an overnight bus that would not arrive until 5:00 AM, causing me to completely miss my family event. To resolve the crisis your company caused, I had to be dropped off at Phoenix Sky Harbor Airport and spend **$225.00** out of pocket for an emergency one-way flight to Los Angeles on Frontier Airlines (Confirmation: UBFFKL). I have fully documented this incident, including my original boarding pass (verbatim file: **45620.jpg**) and my emergency flight receipt (verbatim file: **45619.jpg**). Your customer service team claims they "only offer bus tickets," but your corporate refund portal explicitly contains options for "Alternative transportation" and "Additional Cost" reimbursements. I demand that a corporate claims manager contact me or my son Brad immediately to arrange a full reimbursement of my ** $198.00 flight. If this is not resolved promptly, my family will be escalating this formal complaint directly to the California Public Utilities Commission (CPUC) and the Department of Transportation. [6/2, 5:25 PM] Jaymee Swain:  Frontier Airlines Airfare1.5% cash backJaymee S. ...3603$79.00 luggage, $82,00 ticket.