This was one of the worst travel…
This was one of the worst travel experiences I have ever had. My flight was delayed at the last moment, and because of the disruption I ended up having to spend hours sleeping outside the airport. To make things worse, my connecting flight was changed without proper information or communication from the airline. Instead of helping passengers manage the situation, I was left confused, stressed, and forced to figure things out on my own. After I filed a complaint, I was told I would receive compensation. Since February 18 until now (June 4), more than three months have passed. I have followed up repeatedly by email and have been told at least five separate times that the money would be deposited within a week. Not once did that happen. Delays can happen in aviation, but poor communication, lack of accountability, and repeatedly giving assurances without delivering made this experience unacceptable. I rarely write negative reviews, but this experience changed my opinion completely. I would rather pay more or take a longer route than go through this again.