Reviewing our history with Intermedia...
I've been reviewing our history with Intermedia to give you an honest look at how it fits for your operations. As a consultant managing over 200 business clients, I've compared them against providers like RingCentral, 8x8, and Verizon, and I still find them to be the strongest choice for most of my clients. Here are the main takeaways: - Reliability & Support: Their network is purpose-built for reliability and they consistently hold a 99.999% uptime SLA. One of the biggest advantages is their support; they are J.D. Power-certified and based in the U.S., which makes troubleshooting much faster than other providers who outsource their engineering. - Costs: The Advisor model is great because it includes free hardware and phones, which eliminates upfront costs. While you might find a competitor for a few dollars less per month, the cost of buying new equipment and the headache of re-training staff usually makes switching a bad move. - Features: The system is comprehensive, covering HD video conferencing, team chat, and mobile/desktop apps that sync perfectly. It also handles local and toll-free numbers and webfax without needing extra lines. I did want to mention that we've had some recent issues with their newer sales staff "over-prospecting" existing accounts without checking with me first. I'm working with our account manager, Michael Anderson, to keep that in check so they aren't causing confusion for our clients. Overall, for a business like yours that needs a reliable, "set it and forget it" phone system with professional support, it's still the best value I've seen.