I am extremely disappointed with the…
I am extremely disappointed with the way EA FC26 moderation and ban appeals are being handled. I was banned despite having done nothing wrong, and no evidence has been provided to support the action taken against my account. It appears that moderators are making decisions without properly investigating the facts or understanding what actually occurred. What makes the situation even worse is the appeal process. Customers are left waiting over 10 days for a response, if they receive one at all. During that time, there is little to no communication, leaving loyal players frustrated and ignored. I have been a long-serving EA customer and have supported the franchise for years. Instead of being treated fairly, I have been penalized without proof and then left waiting for an unreasonable amount of time for assistance. This level of aftercare and customer service is unacceptable for a company of EA's size. Players deserve transparent moderation, evidence-based decisions, and timely responses to appeals. Banning customers without sufficient proof and then making them wait weeks for support only damages trust in the game and the company. As a result of this experience, EA has lost a loyal customer. The current moderation and customer support system is simply not good enough and needs significant improvement.