What a nightmare
What a nightmare, an absolute total nightmare. Bought a washer/dryer unit. Then the unit didn't work at all. A technician came the next day and confirmed it - but it's gonna take a month to replace. A month without a washer and dryer???? 30+ customer service interactions via online chat and phone to handle the return. I'm not kidding, it took a whole day. A few weeks later, I get a notice that I have a new payment due on my Best Buy credit card. You guessed it - it's for the phantom washer and dryer we returned. The return shows up on the card, but not the $300 interest charge. Interest for an appliance we don't have, that never worked to begin with.