Do❌ NIGHTMARE EXPERIENCE: Sent a Dirty, Used Machine & Trapped in a Support Loop! not waste your money or sanity on…
Do not waste your money or sanity on Rotimatic. Their customer service is deceptive, their logistics are non-existent, and they do not deliver the brand-new product you pay a premium for.Here is my 8-month nightmare timeline with this company:Delays & Broken Promises: I ordered and started paying for my machine in October 2025. Promised a December delivery, I didn’t receive it until January 2026 after endless delays and lies on chat support.Sent a USED, Dirty Machine: Within 48 hours of unboxing, I filed a complaint. The machine arrived scratched, faded, and physically dirty with flour residue inside. It was clearly a refurbished or used unit passed off as brand new.Health Hazards: During initial use, plastic particles were shedding from the dough-maker area. The threat of microplastic contamination in my food is a massive safety risk they completely hide from buyers.Trapped Beyond the Return Window: I actively complained and begged for a return, but their support team intentionally dragged out "troubleshooting" and delayed responses. Once they finally agreed to an exchange, they used their own delays to claim I was past my 30-day return window.Ghosted for Months: They supposedly shipped a replacement in February 2026. For nearly three months after, they completely ghosted me. No shipping updates, no replies to emails or app messages—even when I escalated the issue to their founders and senior leadership. They only responded once I was forced to initiate a bank chargeback.The Bottom Line:I have been paying for this machine for eight months and I still do not have a working, brand-new product. They trap your money, send sub-par equipment, and completely ignore you until legal or financial action is taken. This is the most unprofessional, stressful, and disappointing company I have ever dealt with. Avoid Rotimatic at all costs