JenniBag 1.0 Honest Feedback
We recently purchased the 1.0 for an 8-day trip to Italy with high expectations for a carry-on. Unfortunately, the disappointment began at the airport when both bags exceeded the carry on weight. And there were only clothes in the bag. No shoes, no toiletries, just clothes. So the bags had to be checked and the manufacturer is correct about one thing, they are intended to be just a carry-on. When I retrieved our bags on the initial leg of our trip, they were open, zippers unsecured, and it was a complete embarrassment at baggage claim. I did contact JenniBag directly and they blamed the airline and would not offer any warranty. They told me to contact the airline to file a claim. I disagree to some extent, as I feel that the overall quality of any bag should not leave a bag looking like this in the event it has to be checked due to weight or gate checked at the last minute due to aircraft limitations. Overall quality seemed poor with PVC feel and zippers that were hard to secure and stay fastened. As far as the warranty if issues arise, good luck. They even post a “2-year warranty” now on their website but would not help me at all. We even asked to see if they would consider upgrading to the 2.0 with us paying the difference based on this experience and received no reply. In summary, we won’t be traveling with these bags again.