They fixed everything so easily 15yrs later at no cost with the newest version and THEY found my order. lol. Im shocked how nice they are.
They fixed everything so easily and with optimism, it was amazing. I'm a techie person, but I bought probably the first version 17 years ago and since then bought a new one when the MacBooks stopped having optical drives just because it was easier (in my naivety it was an Apple App Store cheaper "sandboxed", non-pro version). Then I lost the original and its license but it lingered back in their old records. I had already overwritten it and that MacBook is long gone now. Here we are a decade later, and he was able to look it up live in the help chat (not a bot by the way) at 7 p.m. and was able to diagnose my own mistakes without saying they were (they definitely were my fault), help fix a couple of things, and even sent me my original Order ID and Lifetime Pro License with future upgrades and got it up and running with Pro again all at about 15 minutes with no complaints or hoops to jump through. Absolutely amazing customer service! The program has and always does work fantastically by the way, the current version added in the fixed versions of duplicate file finder and other formerly paid add-ons!! Definitely do not hesitate to buy a PRO Lifetime membership to this because they do support it for life with no hesitation. Everything he suggested was EXACTLY the fix the first time, every time. Then he emailed me all the information for NEXT time I get a who-knows-what kind of computer and how to transfer it there too! 6/5 STARS!