Cancelled Order, No Communication, No Resolution
My first experience with GZ was extremely disappointing and far below the standards, one would expect from a luxury retailer. My initial order was cancelled without my consent, yet I was still charged for it. I sent multiple emails and attempted to contact the Digital Team through live chat to report the issue and request a refund, but received no response. After waiting a week, I finally called customer service. Unfortunately, the representative I spoke with showed little sense of urgency, simply indicating that she would look into the matter and follow up by email sometime the following week. At no point was an apology offered, nor was any goodwill gesture extended. I was also given no clear timeline regarding my refund. Overall, this was a very poor customer experience. There is a well-known saying: “Take care of your customers, and your customers will take care of you.” Based on this experience, I would encourage GZ to reflect on that principle and place greater emphasis on customer service and accountability.