This is regarding Order #GR96476 Terrible Customer Service + bad 4k wireless dongle.
This is regarding Order #GR96476 Issues with 4k polling dongle which disconnects after 5 seconds of use rendering the wireless feature completely useless. After chatting with them via their site and customer email we ran through all the diagnostics and was made to pay $10 to get a new dongle shipped, was told it was being shipped the same day i paid the $10. A month later no dongle so i reached back out to them and was told that the dongle will be shipped after providing the SN... So a whole month and nothing was being done. and the countless emails before hand they couldnt ask for the SN??? Ive been using the mouse wired (M1) for the last month which is terrible for gaming. Im really disappointed in these guys and would love to say the products are good but after all of this it has left a bad taste in my mouth about Gravastar as a whole.