Feedback on Order S1338569 and Customer Service Experience
Case Number: 00551708 I recently purchased a PRISM+ F270i PRO monitor (Order No. S1338569). While the monitor itself is satisfactory and performs as expected, I would like to share my disappointment regarding the overall customer service experience. On 1 June 2026, shortly after placing my order on 31 May 2026 and before delivery was arranged, I contacted customer support to request a simple swap of the included DisplayPort cable for an HDMI cable. As the monitor was intended for my everyday work use rather than gaming, I believed this was a reasonable and straightforward request. Unfortunately, my request was declined without any flexibility or attempt to accommodate a first-time customer. What disappointed me was not the cable itself, but the unwillingness to consider a simple request that could have significantly improved the customer experience. In today’s highly competitive market, products can often be similar across brands, but it is the quality of customer service that sets a company apart. A small gesture of goodwill would have left a very different impression. The delivery experience further added to my frustration. The order indicated delivery on 3 June 2026, and I waited throughout the day expecting the monitor to arrive. When I contacted customer service, I was informed that 3 June was merely the earliest possible delivery date. This was not clearly communicated during the purchase process. More disappointingly, there was no apology for the misunderstanding. Instead, I was met with explanations and arguments. On 4 June, I had to follow up again to check on the delivery status of my order. As a customer, I do not believe it should be necessary to repeatedly chase for updates after making a purchase. To be fair, I have no major concerns about the monitor itself. The product quality is acceptable and comparable to many other brands available in the market. However, my overall impression of PRISM+ has been negatively affected by the lack of flexibility, communication, and customer care demonstrated throughout this experience. Unfortunately, based on this experience, I am unlikely to make future purchases from PRISM+ and would hesitate to recommend the brand to others. I hope management will take this feedback seriously and review its customer service policies and approach, as excellent products alone are often not enough to earn long-term customer loyalty.