I had a very disappointing experience…
I had a very disappointing experience with Rotimatic. I placed my order in late November and was told delivery would take 8–10 weeks. Instead, the machine did not arrive until early April—nearly 18 weeks later. During the delay, Rotimatic sent communications stating that customers could cancel if delivery was significantly delayed. Based on that, I contacted customer service in March and requested to cancel my order due to the extended delay and poor communication. After multiple back-and-forth emails, I was first offered a $100 credit, which I declined because I simply wanted a refund. On April 13, Rotimatic confirmed that my refund would be processed and that I would receive it within 30 days. Unfortunately, the refund was not received as promised, and communication became increasingly difficult. To make matters worse, once the machine arrived, it stopped working and the screen would not power on despite troubleshooting attempts. My frustration is not just with the product itself, but with the combination of delayed delivery, inconsistent customer service, and the failure to follow through on refund commitments. Based on my experience, I cannot recommend Rotimatic and would encourage potential buyers to carefully consider the risks before purchasing.