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Lai Jie Hao

马来西亚

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Adobe

I am extremely disappointed with…

I am extremely disappointed with Adobe's subscription policy. I subscribed to Photoshop without realizing that cancelling before the end of the annual plan would result in a hefty cancellation fee. Being forced to pay nearly half of the remaining annual cost, even when I no longer use the software, feels unfair and misleading. The pricing terms are confusing, and customers should be clearly warned about these penalties before subscribing. A subscription should provide flexibility, not make users feel trapped. This experience has left me feeling scammed and frustrated. Because of this, I have lost trust in Adobe and will think twice before using or recommending any Adobe products again. Great software should be backed by customer-friendly policies, and unfortunately Adobe has failed in that regard.

2026-06-09