One of the worst travel experiences I…
One of the worst travel experiences I have ever had was on my IndiGo flight from Delhi to Gorakhpur last Thursday. The customer service at the airport was very disappointing. Not enough staff at the counter. Many staff members were rude, showed little kindness, and whenever passengers asked for assistance, they were told to wait for a long time without proper information. I noticed that many people at the counter were frustrated with the service. As a passenger requiring wheelchair assistance, I found the process especially difficult. I had to repeatedly explain my medical condition to different staff members, which was stressful and unnecessary. Airport and airline staff should be trained to show more empathy, respect, and professionalism when assisting passengers with medical needs. I also felt that Indian passengers were being given priority over Nepali passengers, which made the experience even more upsetting. What stood out was that an Indian police officer who witnessed the situation spoke to me calmly and apologized for the incident because he had seen the difficulties and confusion firsthand. His kindness was appreciated and contrasted sharply with the behavior of some airline staff. I hope IndiGo takes this feedback seriously and improves its customer service, particularly regarding wheelchair assistance, communication, and respectful treatment of all passengers regardless of nationality.