I placed an order
I placed an order, and a few days later I was informed the item was out of stock. I was asked if I wanted a replacement, and I clearly stated that I did not and wanted a refund. The next day, I was offered a different pair of pants that cost more. I again stated that I only wanted a refund. Two days later, I was contacted yet again and asked if I would accept store credit. By this point, I was tired of repeating myself. I requested a refund multiple times, yet the company continued trying to offer alternatives instead of simply processing it. This was a frustrating experience that should have been resolved after my first request. If an item is out of stock and a customer asks for a refund, the refund should be processed without requiring multiple follow-ups. Based on this experience, I will not be ordering from this company again.