Months Without a Working Setup
I am extremely disappointed with my experience with MOZA Racing and the way my case has been handled. I purchased my MOZA racing bundle on 6 December 2025, including the wheel base and steering wheel. Unfortunately, after only limited use, the problems started. On 27 February 2026, the PSU suddenly failed. MOZA did send me a replacement PSU, which I appreciated. However, this already meant that I could not use the product for quite some time. Around 30 March 2026, I finally received the replacement PSU. On the very same day, after being able to use the setup again, the wheel base failed as well. It started making abnormal noises, the steering did not work correctly, and calibration did not solve the issue. I recorded videos, followed the troubleshooting steps, performed a soft reset and calibration through the MOZA software, and cooperated with everything that was requested. I then sent both the wheel base and the steering wheel back together in one package for repair or replacement. Around 6 May 2026, I received the wheel base and steering wheel back. However, immediately after reconnecting everything, it became clear that the issue had not been resolved at all. The same abnormal behaviour was still present. In my opinion, this strongly suggests that the product was either not properly repaired, not properly tested, or not properly inspected before being returned to me. After more back and forth, MOZA eventually confirmed that they would send me a brand-new R9 V3 wheel base. While I appreciate that a replacement was finally arranged, the entire process has been frustrating, unclear, and far too slow. Communication was inconsistent, earlier statements about replacing both the wheel base and steering wheel changed, and I repeatedly had to chase for updates myself. On 5 June 2026, I received the replacement wheel base. However, the steering wheel was missing. This is especially frustrating because I had sent the MOZA GS V2P GT Wheel back in the same package as the wheel base. MOZA later stated that they had not received the steering wheel, even though both items were packed together in one box. I also provided the UPS tracking number and explained the situation. So, after several months, multiple defects, repeated emails, unclear communication, and returning my equipment, I still cannot use the racing setup I paid for. Receiving a replacement wheel base does not solve the problem if the steering wheel is missing. I understand that technical issues can happen. A product can be defective. But the way this case has been handled is not acceptable. The product failed too quickly, the repair process did not fix the issue, and the after-sales support has left me without a complete working setup for months. For a product in this price range, I expected much better quality control, clearer communication, and a more professional resolution. Unfortunately, based on this experience, I cannot recommend MOZA Racing. The product has been unreliable, and the service process has been extremely disappointing.