If I could rate with zero stars I…
If I could rate with zero stars I would. I ordered a polar light 55 W. No updates on website for weeks. I called for them, only for them to tell me it was back ordered and wouldn’t be in for another month. I spoke to someone who found a much larger machine the was “ready to ship”. I canceled the first machine and ordered the AF2028 90w. After a week of no update on the website and multiple phone calls and chats, someone was finally able to tell me that this unit was also back ordered (I ordered because it said ready to ship) and offered to cancel or have someone find another comparable unit “ready to ship”. Obviously their website and system is useless because they didn’t know that the 2nd unit I ordered was back ordered. And their website STILL lists it as ready to ship. I told them I was going to cancel my order again because I felt like getting this figured out wasn’t a priority, and said if they came back with a decent offer to show that my order meant something to them I would consider keeping it. $100 gift card was their answer. You can’t rely on them to send you an email or call you back when they say they will.