Pritchie lampunauy
This department of Verizon is an absolute joke. I have honored my contract. I have put my 60 days notice in but pritchie lampuay from Verizon connect will not cancel the account. He told us ww would need to send the equipment back and he would cancel from there. Pritchie specifically said I will send a return label so the units can be returned. Its 2 months later and still no label. I try to call and pritchie either sends us to voice mail or it just rings. If I call another department looking for a mgr I am always sent back to pritchie. I cannot even cancel the payments to Verizon connect because its attached to my routing number. If you are a business owner please do not buy this system. Yes the system works great but the support after is next to none. As a Verizon phone customer I will not renew this year. This whole situation has left me no choice but to move on from this company. Im also taking my wife and kids with. I do not want to spend my money with a company who gets over on there customers.