I was happy to have easy access to the…
I was happy to have easy access to the customer service. One thing I will say is I’m displeased with the quality of hair recently. I always am offended that they want us to go out of the way to send it back. The business has been up and running long enough. I have to redo my clients extensions on my end for free because of the quality of hair from Bellami. I would take maybe a star away from this, but they did offer to send and replace the hair.. which I appreciate that. But now I have to do my clients hair for free and go out of my way to send in her old hair so it can be examined. I just think that that’s so unnecessary when I’ve sent photos and had a conversation with customer service.