美国
Disappointed in @DoorDash. Paid for a food bundle using my last dollar on Chime, half of it was missing, and support is refusing to refund or credit me for the missing food. I just want what I paid for." They also owe me money with past orders for missing items even the orders stolen by the dashers, they done this to me more than once for more than a year not just this time, I reported them to better business bureau and ftc I want what I paid for
I am rejecting the business's response. The explanation provided by Sellvia is a generic evasion of a systemic technical issue that shifts the blame onto the merchant rather than addressing platform failure. Evidence Was Already Submitted: Sellvia claims they welcome "evidence of corresponding payments for review." Documentation proving these transactions and the systemic failure was submitted with my initial complaint. Sellvia has completely failed to review the attached documentation, choosing instead to reply with a boilerplate policy script. Unaddressed Backend Glitch: Sellvia states that 42 orders were canceled because payments were not submitted within a 7-day window. They completely ignore the fact that a major backend glitch within Sellvia Ads systematically blocked and canceled these orders automatically, preventing normal processing. This is a platform error, not merchant neglect. Predatory Holding Terms: Forcing a 125-day hold period on a 25% "Risk Reserve" while simultaneously offering an ultimatum to either accept broken systems or close the store is an unacceptable business practice. I demand that Sellvia actually review the documentation already provided in this file, acknowledge the Sellvia Ads glitch that caused these cancellations, and immediately release my available balance and reserves.