⚠️Very Disappointing Experience – Would Not Recommend
I purchased an item from NikolaToy and unfortunately had a very disappointing experience. The item took a very long time to arrive, despite the company advertising fast shipping. When it eventually arrived, I was also disappointed with the quality, which did not match my expectations based on the website. What was most frustrating was the customer service. I contacted the company multiple times through their available communication channels, but received no response to any of my emails. Interestingly, when I raised a dispute with my bank, the company did respond to the bank. So I am pleased to discover that they are apparently still alive and capable of responding — just not to their customers! For me, this isn’t simply about the money. It’s about how customers are treated after spending their hard-earned money. There was also a card inside the package asking customers to leave a 4–5 star review on Trustpilot in exchange for $10–$20. And here comes the ironic part: apparently, if you leave the review, you then need to contact the company to have the compensation enabled. Unfortunately, contacting the company seems to be the difficult part despite my repeated attempts, I never received a response to any of my messages. 😂 So you have to wonder: how exactly is a customer supposed to claim the promised compensation if the company doesn’t respond to customers?‼️ Perfect plot. I wish I could upload a photo of the card as evidence, but I can’t seem to find an option to attach photos to this Trustpilot review. I’m sharing my experience so potential customers can make an informed decision before ordering. Based on my experience, I would not recommend NikolaToy.