Do NOT use Home Depot or Their Subcontractors
First installation was scheduled 2–5pm; crew arrived after 7pm and worked until 11pm. My child missed a paid class and I missed work the next day to clean up. They dry-cut quartz inside my kitchen using a shop vac, releasing silica dust, a serious safety violation, while my family was home. The cut wasn’t needed. Installers then shifted, tilted, and shimmed previously level cabinets, creating gaps, slopes, exposed shims, misaligned appliances, and self-swinging doors. The sink base and dishwasher area are especially bad; multiple cabinets now tilt 1/4" over 2 ft, with a 3/4" gap at one cabinet. The second crew sent to correct the first installation's issues did not disassemble the countertop as KBR's inspector said was required. After several unsuccessful "band-aid" repairs, they agreed it needed to come apart, retrieved the necessary tools, then called KBR and were instructed not to disassemble it. Instead, they continued with temporary fixes, prying, sawing my wall, and shimming, creating additional damage (photos attached). They left old caulk, caulked over damaged areas, and the new caulk is already cracking and flaking. They cracked a backsplash tile, concealed it with caulk, misaligned the backsplash joints, left a loose shim, skewed the oven opening by cutting the wall, and left gaps and holes in the caulking. They knowingly failed to perform the proper repair. KBR and Home Depot still refuse to correct the issue.