One of my best customer experiences…
One of my best customer experiences ever! I ordered a watch for my husband's birthday, he liked it but it was similar to one he already had. I completed the steps to return it, and mailed it back via USPS. The watch ended up getting lost in transit. I reached out to Original Grain support not knowing if there was much they could do to help me. The amazing Vladimir responded that they would issue a return in full. So wonderful and unexpected! They took a frustrating situation and turned it into a great customer experience. I hope to purchase another watch from them in the future, not every company handles these types of situations with such integrity and respect. Well done team!