Poor warranty handling and disappointing product performance
My Lymow One developed a torn track under normal use, so I opened a warranty claim. After almost a month of communication, Lymow confirmed that the standard replacement model is out of stock for another 2–3 months. However, the newer Lymow One Plus 5A is in stock and available only as a paid upgrade. For a warranty claim, I find this unacceptable. The free replacement is unavailable for months, while the faster solution requires extra payment. I also have video evidence showing that my unit does not mow even a measured 30-degree slope, despite the advertised capability of up to 45 degrees. Lymow confirmed that they would cover return shipping and provide a prepaid label, but after I conditionally accepted the €200 upgrade as a practical compromise during mowing season, I am still waiting for final confirmation. Very disappointing experience. Potential buyers should be careful and ask exactly how warranty replacements are handled before buying.