Long time frustrated customer
Long time frustrated customer. I have always tried to support small businesses when possible. When friends or family ask what types of gifts I want I tell them a Tackle Direct gift card only to be disappointed to many times. I spend a ton of money on fishing tackle each year. The past few times I have tried to order items through Tackle Direct and they are unavailable with a long lead time. Most recently I tried to order a reel with part gift card, part cash. The reel was "In-Stock" at the time of ordering. After 2 weeks I inquired about the reel and was told it was now on backorder until Mid June. I tired it order other comparable reels in the same price range yet those too were also out of stock. My only option was a refund. I got my cash back yet still have a credit. A month roles around and now a rod I am interested in shows up to order with "Available from vendor, allow 7-14 business days". My order has been in "Awaiting Fulfillment" status for over a month, 24 business days. I have been in communications with "Bernie" their customer service rep yet there is nothing he can do. I have nothing bad to say about him as is hands are tied. I am stuck with a credit. I really wish management would work to make things right in attempt to keep a long time customer and active member in the online fishing community yet I feel like my money is not valued. I could go to my local big box store or online big box and pick up my items today yet I am stuck waiting indefinitely for stock to arrive. I would love to continue to support this small business but they don't seem to want to support me.