Chewy, once great, now disappointing
I have been recently disappointed with chewy. Their app encouraged auto shipping by giving discounts. I didn't get the timing right between orders, so I tried to place an order immediately. I couldn’t tell whther my order went through and it turned out I didn't. Very bad user interface. I tried again a week later and ened up placing 2 orders by accident. I didn't want to take a chance at canceling one of the oders because my dog is hungry. I tried connecting with chat and the customer service was just dreadful.one agent never responded. Another agent asked how I was and then said "Great!" and he hung up. A third agent was passable, but not really helpful. Just go to the pet food store. Chewy is not worth the trouble.