Lost Package Resolution
Lost package, quick solution! I had a FashionPass delivery that was eventually returned to my home after a neighbor dropped it off. At first, I thought it was lost because I received a delivery notification, but nothing was on my porch. I reached out to FashionPass, and Christina quickly sorted it out. She was fast to respond and compassionate about my situation. I answered a set of questions and sent a video of the mail carrier, who had not dropped off my package. It was left at a neighbor’s, and I received it a couple of days later. Christina was an absolute delight! She credited my account and even included an extra item in my next order for the inconvenience. She did everything she could to help, and I appreciated it so much! Top-tier customer service, and I’ve been with FashionPass for about 4 years now. They have always been great!