Delivery service so bad
I went into bobs and picked out a sofa set, a recliner chair, and a large rug on Monday. Now you at bobs store, they have an area that’s called the pit. That’s from a different company. So, I set up delivery For Wednesday. That’s for the recliner chair and rug. The sofa you have to go online yourself to set up delivery. Now it’s still Monday. I get home go online to set up the delivery for the sofa set and rug to be delivered on Wednesday also. Granted Wednesday was available. So my time was 1pm-3pm. Ok paid the $350.00 to deliver and take old couch away. Tuesday come the delivery person call and said they have to reschedule my delivery to Friday. The delivery person said his boss sent an email to the team that they won’t deliver on Wednesday and Thursday. I’m like that not my problem. The website had availability and time slots to pick what day and time. So this is an inconvenient hassle that they deliver when they ready. So now my day got changed to Friday between 1pm-3pm. That’s the time they said the would arrive. Ok fine. Now I change my whole plans just to be on their time. Later that afternoon I get a call they changed it to 3pm-5pm. It’s 4:40 and still no delivery. I call the number 4 times and no answer. On my son phone they picked up. The guy said the hrs in traffic coming from New York. Now I’m upset. That’s why it’s a window. Meaning you have a whole 3 hours to get to me. Can’t talk to any manager or supervisor. So I called bobs furniture store. The guy said that’s another company I have to reach out to them. Now I’m thinking bob’s contract that delivery company that they would’ve step in to help me more better since I can’t get support from the 3rd party. This was a major disappointment. Not I had to call someone to take my son to his event all because of the delivery company bob’s contracted that’s crappy. I would never do that again. Bobs do better in supporting your customer with help. Now I don’t get an apology or a accommodation. Just things happen.