Terrible experience and extremely…
Terrible experience and extremely disappointing customer support I had one of the worst experiences with Bolt Food. The courier arrived at my building but dropped my entire order at the entrance while carrying it. He told me in person that he would go back to the restaurant, get a replacement order and return. I trusted him and waited. Instead, shortly afterwards, the order was marked as “delivered” and the courier never came back. What made the situation even worse was that he simply left the spilled food all over the entrance to my building and drove away. I received absolutely no food and had to clean up the mess left by the Bolt courier myself. Bolt eventually refunded the amount I paid for the undelivered order. However, returning my own money for something I never received is a refund — not compensation for everything else that happened. When the refund was originally processed, I specifically asked about additional compensation and was told that the agent could only help me with the refund. I therefore contacted support again separately regarding compensation. After going through the automated support system, I eventually reached a human customer service agent. I repeatedly explained that I was not asking for another refund. I was asking for compensation for the additional inconvenience: receiving no dinner, the order being incorrectly marked as delivered, the courier promising to return and never doing so, and having to personally clean up the food he left outside my building. At my request, the customer service agent even told me that they had contacted their supervisor and asked them to review my case. Apparently, the supervisor reviewed it as well, but the outcome was still the same: no compensation whatsoever because I had already received a refund for the food I never received. Mistakes happen. I could understand a courier accidentally dropping an order. What I cannot understand is leaving the mess behind, marking the order as delivered, promising to return and then disappearing — followed by customer service and apparently even a supervisor deciding that simply returning the money for an undelivered order is sufficient. This could have been handled very differently with even a small gesture of goodwill and an acknowledgement of how badly the situation was handled. Extremely disappointing customer service and a very poor way to deal with a legitimate complaint.