No Product Delivery & Zero Customer Service
This is an updated review removing my first post and adding additional comments from a 6/14 posting. For my first review I gave 1 star. I ordered my unit paying extra for expedited shipping on June 1, 2026. I was supposed to receive the product within 3 days. It took over three weeks to receive the Red Light Therapy device. The company offered no explanation and never reached out to tell me the situation. I thought that I had be scammed. After reviewing other negative review left here, I realized that the company had run out of stock and had stopped shipping product altogether. No one answers the phone when you call and all messages were ignored. Even their chat bot stopped communicating with me. After posting a purely negative review here and sending a few terse emails demanding either a refund or delivery of the product, they finally started communicating to me via email and once they restocked, they finally sent me a unit. Once I finally received the unit and started using it, it turned out to be effective and easy to use. 1 star on delivery and communication and 4 stars for the actual product.