I accidentally ordered the counted…
I accidentally ordered the counted cross stitch kit when I meant to purchase the stamped version. I contacted customer service, and they responded incredibly quickly and were very helpful. Even though the mistake was mine, they offered to send the stamped version and let me keep the counted kit as a backup. I really appreciated their understanding and willingness to help. The response was fast, friendly, and professional. It's refreshing to deal with a company that genuinely cares about customer satisfaction. Thank you for making the situation right so quickly! Highly recommend both their products and their customer service.