Can't trust their advice
I reached out to them about a hitch that would fit my sprinter van with the rear step. They were quick to respond to sell me a trailer hitch that didn't actually fit my sprinter van. After I installed it I sent pictures of the hitch touching and blocking the exhaust system which didn't seem to surprise them at all, Their response was that I need to modify the exhaust system for the hitch to fit. I would not have bought the hitch if I had known I would have to spend more money to modify my exhaust system than the hitch cost. Knowing they knew I would have to do this before selling me the hitch "that fit" feels pretty dishonest.