Buyer Beware - Go With Rep Fitness Instead
My first and last experience with Titan Fitness. I saw their Memorial Day sale on social media and decided to place an order for a Rack, Dip Bars, and Weight Plate Storage. I tried to place my order on the website on a Saturday, but never received confirmation of purchase until much later in the day. I promptly emailed them right after the order to see if my order was actually placed. Come Monday, I was surprised to find that the order was placed twice. I immediately contacted them to cancel the duplicate and checked to see whether the orders had been delivered to Fedex yet, which they had not. They cancelled everything but the dip bars as the rack and storage were on backorder anyways. I was told that in-stock orders could not be cancelled and the items would ship anyways. The next day I received notification the package was dropped off at Fedex. I was then told if I wanted to return the duplicate dip bars, I would be subject to a 20% restocking fee and responsible for my own shipping, despite that the duplicate order was a result of their website glitch. Retail shipping for a 20lb package was estimated at over $300 by multiple carriers. Customer service was very indifferent and took 24-48 hours to respond to each message. This experience has completely soured my opinion on Titan Fitness. If I wanted customer service this bad, I would've ordered from a no-name Amazon brand. I'll be ordering from Rep Fitness from now on and recommend everyone else do the same.