I had a very disappointing experience…
I had a very disappointing experience during my check-in for my morning IndiGo flight from Tiruchirappalli to Chennai. The staff member, Mr. Praveen Kumar, displayed a lack of professionalism and customer service throughout the interaction. Instead of assisting passengers in a courteous and respectful manner, he asked unnecessary questions and made remarks that came across as rude and unhelpful. His attitude made the check-in process unnecessarily stressful and unpleasant. As a paying passenger, I expect airline staff to be respectful, professional, and focused on helping customers rather than creating discomfort. I hope IndiGo management reviews this incident and provides additional customer service training to ensure other passengers do not have a similar experience. Very disappointed with the way I was treated.