I want to warn other pet owners about…
I want to warn other pet owners about my experience with Kanguro. Before purchasing the policy, I was told that it would be active the very next day and that I could take my dog to the veterinarian right away. Based on the information their own representatives provided, I took my dog in for treatment and paid the veterinary expenses. The surprise came when I submitted my claim and it was denied. It is extremely frustrating to be told one thing when they are selling the policy and then receive a completely different answer when you actually need to use it. We are not talking about a small amount of money. These were significant veterinary expenses that I incurred because I trusted the information given to me by the company. My advice to anyone considering Kanguro is to be very careful. Get everything in writing and read every detail of the policy before spending your money. In my case, I feel misled and left without the coverage I was led to believe I had. Based on my experience, I cannot recommend this company.