The Way you Make the Customer Feel is the Key Ingredient
The representatives attitude and pleasantness is what made this a great experience and makes me want to continue to do business with Grasshopper Bank. A bad attitude on the part of the rep or bad experience on the part of the customer as a result of the representative's poor attitude is the quickest way to destroy that relationship. Helpfulness is the other thing I liked. The representative did not just stop trying to assist; he worked with me until we figured it out. On another front, I like Grasshopper Banks devotion to staying up-to-date with the latest technology and tools for its customers. Being relevant means I will likely stick around. Consider paying a higher dividend on your business checking (Innovator). I am giving you tens of thousands of dollars for your use to lend back out and make more money in the form of interest income. I should be earning a higher rate on my interest.