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Natalie Castellanos

美国

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Vitaliaina

Crappy sizing and customer support

I purchased my leggings from there and had confirmed the size chart before purchasing. Not to mention I always normally buy size small, however these leggings don’t stretch well enough at the hips area and instead become see-through. That will not fly, so for the last week I’ve emailed support@vitaliaina a few times about getting the required approval to return the two leggings for an exchange of a larger size (next size up as medium) and have not gotten any type of reply. I know time is of the essence, not to mention having to come out of pocket for shipping costs which isn’t ideal. But there seems to be no urgency on the merchant side in responding at least 24-48 hrs from their customer contact. There’s not even a valid phone number available for contacting this merchant for return or exchange requests.

2026-06-18有帮助 3