Refills.com is unable to process patient refills
I've been waiting to be notified about my first refill and heard nothing. I called several times and after 5-10 mins, the waiting music would stop and I was asked to leave a voicemail, but no one called me back. I tried to reach someone through messages in the patient portal, but no one answered back. Today, I finally got through to a person on the phone, and she said they are having a meeting today to discuss issues because they are changing their patient portal and their billing is not working. Until they get things fixed on their end, they are unable to refill my prescription. I've only been with Refills.com for one month and I'm having doubts and that I will need to find another provider. Guess I have no choice but to wait another week without my refill. I'm just worried it will be too long between my injections.