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Refills

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关于 Refills

数据更新
网站
refills.com
分类
美丽与健康
所在地
美国
状态
待认证
近 12 个月
100 条评价
差评回复率
91%(10/11 条)
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商家自述

我们创办 Refills 是因为我们经历过等待护理时间太长的感觉,并且看着我们所爱的人得不到现有的治疗,仅仅是因为系统太难联系到他们。所以我们构建了一些更简单的东西。 Refills 将您与您所在州的授权提供商联系起来,制定个性化的护理计划,然后使处方和续药变得易于管理,无需绕行,无需会员费,也不会产生意外费用。您在结账时看到的价格就是您支付的价格。当您需要我们时,我们实际上就在那里,我们的支持团队会拿起电话倾听,无论是简单的问题还是复杂的补充。已经是患者?我们很想听听您的经历。请在下面留下评论。

以上内容由商家自行提供,未经平台核实。

Refills靠谱吗?

Refills(refills.com)在 OK.one 的综合评分为 4.5 分(满分 5 分),基于本站收录的 100 条用户评价,属于美丽与健康分类,口碑优秀。86% 的评价为 4 星及以上,8% 为 1 星;商家回复了 91% 的差评。数据最后更新于 2026-08-11。

用户怎么说

支持人员

霍普女士是我出色的服务支持技术人员,她很友善并且立即理解了我的要求。她能够采取行动并告诉我接下来的步骤,这将有助于我重回正轨。

Refills 回复2026-08-10

Thank you for your kind feedback! We're delighted to hear that Hope was able to quickly understand your request, provide clear guidance, and help you get back on track. We'll be sure to share your compliments with her. We appreciate your support and trust in our service.

以客户为中心且彻底。

对于解释安全给药的过程和详细步骤非常有帮助。处理速度快,反应灵敏。

Refills 回复2026-08-10

Thank you for your wonderful review! We're pleased to hear that you found the guidance clear, detailed, and helpful. Providing responsive support and ensuring safe medication administration is our priority. We truly appreciate your feedback and support.

非常有帮助

非常有帮助。 能够通过电话处理我的补充表格。

Refills 回复2026-08-10

Thank you for your review! We're delighted to hear that our team was able to assist you with your refill form quickly and conveniently over the phone. We appreciate your feedback and look forward to helping you again in the future.

马库斯非常乐于助人

马库斯非常乐于助人,他能够及时更新处方并保证发货正常进行

Refills 回复2026-08-10

Thank you for your feedback! We're delighted to hear that Marcus was able to keep your prescription up to date and ensure your shipments stayed on track. We'll be sure to pass on your kind words to him!

我 12 天前下了订单,现在…

我 12 天前下了订单,但还没有收到。 我的个人资料上显示订单已完成,但从未收到任何运输信息或产品。支持人员在提出问题时从来不回答问题,而且我无法与人取得联系。非常令人沮丧。 他们如何回复说订单后 3 到 5 天发货,已经 12 天了,他们无法向我提供发货信息。他们只是说正在处理中。这是荒谬的,也是非常令人沮丧的。

Refills 回复2026-08-10

Thank you for bringing this to our attention. We're sorry to hear about the difficulty you've experienced getting a response. Please accept our apologies for the delay you can contact [email protected] with your account information and a professional Support agent will contact you to resolve the issue.

我从十二月开始使用这个网站......

我于 2025 年 12 月开始使用这个网站。我觉得总有一些问题我必须联系他们来解决,但问题似乎消退了,一切进展顺利。最近他们更新了他们的网站,删除了我的大部分信息和付款信息。我对 2.5 毫克剂量的索马鲁肽产生了可怕的反应,并且有机会与一位医生工作人员交谈,因为他们花了很长时间才回答。然后网站发生了变化,我根本无法与任何人交谈。由于情况紧急,我无法得到任何帮助,所以我将剂量减回到之前的 1.5 毫克。然后我的下一瓶原定于 8/7 发货,甚至在他们的网站上显示,但突然变成了 9 月,这意味着我会错过一次机会。我和他们聊了聊,告诉他们这一点,他们只说我的下一次发货是九月。每个回复都需要几天的时间。一封电子邮件根本没有得到回复。我最终取消了我的帐户并在其他地方订购。你不能这样乱用别人的药物。如果您知道自己有网站问题,则必须准备好手动帮助人们。我还想指出,他们的索马鲁肽“折扣”价格是其他网站的两倍。 *更新* 这是一个很好的回应,但没有任何意义。如果客户服务的响应速度是响应者的一半,那么就不会有问题。

Refills 回复2026-08-10

Thank you for sharing your experience. We're truly sorry to hear about the difficulties you encountered with your medication support, account information, and shipment scheduling. We understand how important timely communication and consistent access to medication are, and we regret that we did not meet your expectations. We would like the opportunity to review your concerns and assist further. Please email [email protected] with your account information, and a professional support agent will personally investigate the matter and work toward a resolution.

罗纳德(Ronald)非常细心且令人难以置信......

罗纳德很细心,与我一起工作令人难以置信,满足了我的所有需求。她是一个伟大的代表!

Refills 回复2026-08-10

Thank you for your wonderful feedback! We're delighted to hear that Ronald provided attentive service and accommodated all your needs. We'll be sure to share your kind words with the team and recognize Ronald for delivering such an exceptional customer experience.

佐伊反应敏捷,知识渊博,而且……

佐伊速度很快,知识渊博,而且非常乐于助人!但我不能对你们的在线支持、自动充值过程或验证码说同样的话。

Refills 回复2026-08-10

Thank you for your feedback and for recognizing Zoe's quick, knowledgeable, and helpful support. We're delighted to hear she was able to assist you effectively. We also appreciate your honest comments regarding our online support, automatic refill process, and authentication code experience. Your feedback helps us identify areas where we need to improve, and we're sorry these aspects did not meet your expectations.

lucus 很棒 refills.com 不是

卢克斯很棒。卢克斯5星。公司不是。我在 trustpilot 上发布了负面评论后,我们才联系了我三天前应该发货的订单。新门户“丢失”了我所有的登记信息和与医生的通信,没有人告诉我我需要重新做一遍才能发货。这不是骗局,但公司很乱。

Refills 回复2026-08-10

Thank you for your feedback. We're pleased to hear that Lucas provided you with a 5-star experience, but we're very sorry for the frustration caused by the delays and communication issues. We understand how disappointing it must have been to learn that information was not carried over correctly and that you had to chase updates on your order. Your feedback has been shared with our team as we continue improving our processes and customer experience. We appreciate you taking the time to share your experience and thank you for your patience.

马库斯回答了我所有的问题……

马库斯用知识回答了我所有的问题,并向我转发了前进所需的信息

Refills 回复2026-08-10

Thank you for your wonderful feedback. We're glad to hear that Marcus was able to answer your questions thoroughly and provide the information you needed to move forward. We'll be sure to share your kind words with him. We appreciate your support!

客服沉默

由于我的最后一瓶变质,我正在尝试补充,但没有人会回复我的消息。我在周三和周五写了这篇文章,今天又写了一遍。令人失望。

Refills 回复2026-08-10

Thank you for bringing this to our attention. We're sorry to hear about the difficulty you've experienced getting a response regarding your refill request. We understand how frustrating this must be, especially after reaching out multiple times. Please accept our apologies for the delay you can contact [email protected] with your account information and a professional Support agent will contact you to resolve the issue.

她说得很彻底,说得很清楚……

她说得很彻底,说得很清楚,而且很慢。我有听力障碍,所以很高兴有这么体贴的来电者。她太棒了! 10/10

Refills 回复2026-08-08

Thank you for your wonderful feedback. We're delighted to hear that our representative was thorough, considerate, and took the time to communicate clearly. Providing supportive and accessible service is very important to us, and we're so glad she made your experience a positive one. We truly appreciate your kind words and 10/10 rating!

珍妮尔(Janelle)非常细心和可爱......

珍妮尔在电话里非常细心和可爱。我也喜欢这家公司,因为他们很简单

Refills 回复2026-08-08

We're delighted to hear that Janelle was attentive and lovely to speak with. We also truly appreciate your comments about our straightforward approach, as providing clear and reliable service is very important to us. Thank you for your support!

与亚历克斯一起工作真是太棒了!

与亚历克斯一起工作非常愉快。他花时间帮助我解决订单延迟的问题,甚至给我回电话以确认事情已解决。这在当今是闻所未闻的,但非常值得赞赏。我对 Refills 的客户服务非常满意,特别是 Alex。谢谢!

Refills 回复2026-08-08

We're delighted to hear that Alex took the time to assist you, kept you informed, and followed up to ensure everything was resolved. Providing exceptional customer service is our priority, and we'll be sure to share your kind words with him. Thank you for choosing Refills! 😊

第一个终于给我带来一些的人......

第一个终于给我提供适当服务的人。很感激,因为我正要离开并寻找其他选择

Refills 回复2026-08-08

Thank you for your feedback. We're delighted to hear that our representative was able to provide the level of service you were looking for. It means a lot to know we could turn your experience around, and we truly appreciate the opportunity to continue serving you.

糟糕的客户服务

客户服务不太令人满意。 我试图再订购一个月的供应,但被告知我必须通过发送给我的电子邮件进行注册,因为他们之前的门户网站不接受新的卡信息。 我回信说我没有收到,并被告知要检查我的垃圾邮件(当然,我已经这样做了。)我又写了两次,但什么也没听到。 我会去别的地方。

Refills 回复2026-08-08

Thank you for your feedback. We're sorry to hear about your experience and the lack of follow-up to your emails. This is not the level of service we aim to provide. We appreciate you bringing this to our attention and would welcome the opportunity to investigate what happened and make things right. Please contact [email protected] with your details so a experienced Support agent will assist you directly.

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