Denial without notification
I had no idea that I was denied. It was on me to contact you to find out why, after one week that I hadn’t heard anything. However, my credit card was charged on the same day that I was approved.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Written by the business, not verified by us.Refills (refills.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-11.
I had no idea that I was denied. It was on me to contact you to find out why, after one week that I hadn’t heard anything. However, my credit card was charged on the same day that I was approved.
Ms. Hope, my wonderful service support technician, was kind and understood my request right away. She was able to take action and inform me of the next steps that would help get me back on track.
Thank you for your kind feedback! We're delighted to hear that Hope was able to quickly understand your request, provide clear guidance, and help you get back on track. We'll be sure to share your compliments with her. We appreciate your support and trust in our service.
Very helpful in explaining process and detailed steps in safely adminstering medication. Fast processing and very responsive.
Thank you for your wonderful review! We're pleased to hear that you found the guidance clear, detailed, and helpful. Providing responsive support and ensuring safe medication administration is our priority. We truly appreciate your feedback and support.
Very helpful. Was able to process my refill form over the phone.
Thank you for your review! We're delighted to hear that our team was able to assist you with your refill form quickly and conveniently over the phone. We appreciate your feedback and look forward to helping you again in the future.
Very happy with the communication and product.
Thank you for your kind review! We're so pleased to hear you're happy with both our communication and the product. We truly appreciate your support and look forward to serving you again.
Marcus was very helpful, he was able to keep the prescription updated and shipments on track
Thank you for your feedback! We're delighted to hear that Marcus was able to keep your prescription up to date and ensure your shipments stayed on track. We'll be sure to pass on your kind words to him!
I placed my order 12 days ago and have not received it. It says order complete on my profile but never received any shipping information or the product. Support never answers questions when ask and I cannot get through to a person. Very frustrating. How they reply saying it will ship 3 to 5 days after order it’s been 12 days and they cannot provide me with a shipping information. They just said it’s being processed. This is ridiculous and very frustrating.
Thank you for bringing this to our attention. We're sorry to hear about the difficulty you've experienced getting a response. Please accept our apologies for the delay you can contact [email protected] with your account information and a professional Support agent will contact you to resolve the issue.
I started with this site in December 2025. I feel like there was always something I had to contact them to fix but the problems seemed to subside and it was going well. Recently they updated their website, deleted most of my information and payment information. I was having a horrible reaction to the 2.5mg dose of Semaglutide and was able to speak to one of the doctors staff once, because they took so long to answer. Then the website changed and I couldnt talk to anyone at all. It was urgent and I couldn't get any help, so I lowered my dose back to the previous 1.5mg. THEN my next bottle was supposed to ship 8/7, which was even showing on their site and suddenly it changed to September which means I would miss a shot. I did a chat and told them this and all they said was my next shipment is September. Every response takes days. One email wasn't answered at all. I ended up cancelling my account and ordering elsewhere. You can't mess with people's medication like this. If you know you have website issues, you have to be prepared to help people manually. I would also like to point out, their "discounted" price for Semaglutide is twice as much as other sites. *Update* That’s a nice response but means nothing. If customer service responded half as fast as whoever is answering there wouldn’t be issues.
Thank you for sharing your experience. We're truly sorry to hear about the difficulties you encountered with your medication support, account information, and shipment scheduling. We understand how important timely communication and consistent access to medication are, and we regret that we did not meet your expectations. We would like the opportunity to review your concerns and assist further. Please email [email protected] with your account information, and a professional support agent will personally investigate the matter and work toward a resolution.
Ronald was attentive and incredible to work with, accommodated all of my needs. She is a great representative!
Thank you for your wonderful feedback! We're delighted to hear that Ronald provided attentive service and accommodated all your needs. We'll be sure to share your kind words with the team and recognize Ronald for delivering such an exceptional customer experience.
Zoe was quick and knowledgeable and super helpful! I cannot say the same for your online support, automatic refill process or the authentication code though.
Thank you for your feedback and for recognizing Zoe's quick, knowledgeable, and helpful support. We're delighted to hear she was able to assist you effectively. We also appreciate your honest comments regarding our online support, automatic refill process, and authentication code experience. Your feedback helps us identify areas where we need to improve, and we're sorry these aspects did not meet your expectations.
Zoe is so professional, patient and helpful!! Your product is working well for me. Thank you
lucus was great. 5 stars for lucus. the company is not. it took me posting a negative review on trustpilot for me to get contacted about my order that was supposed to be shipped three days ago. the new portal “lost” all my check ins and correspondence with the physician and nobody told me that i needed to do it all over again before they could ship. It’s not a scam, but the company is a mess.
Thank you for your feedback. We're pleased to hear that Lucas provided you with a 5-star experience, but we're very sorry for the frustration caused by the delays and communication issues. We understand how disappointing it must have been to learn that information was not carried over correctly and that you had to chase updates on your order. Your feedback has been shared with our team as we continue improving our processes and customer experience. We appreciate you taking the time to share your experience and thank you for your patience.
Zoey was amazing. Made updating my account fast and easy!
Thank you for taking the time to share your experience. We're delighted to hear that Zoey was able to make updating your account fast and easy. We'll be sure to pass along your kind words to her.
Marcus answered all my questions with knowledge and forwarded me information needed to move forward
Thank you for your wonderful feedback. We're glad to hear that Marcus was able to answer your questions thoroughly and provide the information you needed to move forward. We'll be sure to share your kind words with him. We appreciate your support!
I’m trying to get a refill due to spoilage of my last vial, but no one will respond to my messages. I wrote on Wednesday and Friday and again today. Disappointing.
Thank you for bringing this to our attention. We're sorry to hear about the difficulty you've experienced getting a response regarding your refill request. We understand how frustrating this must be, especially after reaching out multiple times. Please accept our apologies for the delay you can contact [email protected] with your account information and a professional Support agent will contact you to resolve the issue.
She was very thorough and spoke clearly and slowly. I am hard of hearing so it was nice to have such a considerate caller. She was great! 10/10
Thank you for your wonderful feedback. We're delighted to hear that our representative was thorough, considerate, and took the time to communicate clearly. Providing supportive and accessible service is very important to us, and we're so glad she made your experience a positive one. We truly appreciate your kind words and 10/10 rating!
Janelle was so attentive and lovely on the phone. I also love this company because they are straightforward
We're delighted to hear that Janelle was attentive and lovely to speak with. We also truly appreciate your comments about our straightforward approach, as providing clear and reliable service is very important to us. Thank you for your support!
Alex was wonderful to work with. He took his time to help work through the delay in my order and even called me back to confirm that things were resolved. That is unheard of these days, but greatly appreciated. I’ve been very pleased with Refills customer service, specifically Alex. Thanks!
We're delighted to hear that Alex took the time to assist you, kept you informed, and followed up to ensure everything was resolved. Providing exceptional customer service is our priority, and we'll be sure to share your kind words with him. Thank you for choosing Refills! 😊
First person to finally get me some proper service . It’s appreciate as I was about to leave and look for other options
Thank you for your feedback. We're delighted to hear that our representative was able to provide the level of service you were looking for. It means a lot to know we could turn your experience around, and we truly appreciate the opportunity to continue serving you.
Customer service is less than satisfactory. I attempted to order another month's supply and was told that I had to register through an email sent to me as their previous portal wasn't taking new card information. I wrote back stating I hadn't got it and was told to check my spam (of course, I would have already done that.) I wrote again, two times and have heard nothing. I'll go somewhere else.
Thank you for your feedback. We're sorry to hear about your experience and the lack of follow-up to your emails. This is not the level of service we aim to provide. We appreciate you bringing this to our attention and would welcome the opportunity to investigate what happened and make things right. Please contact [email protected] with your details so a experienced Support agent will assist you directly.
100 reviews matching