We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
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Is Refills legit?
Refills (refills.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-11.
I've been waiting to be notified about my first refill and heard nothing. I called several times and after 5-10 mins, the waiting music would stop and I was asked to leave a voicemail, but no one called me back. I tried to reach someone through messages in the patient portal, but no one answered back. Today, I finally got through to a person on the phone, and she said they are having a meeting today to discuss issues because they are changing their patient portal and their billing is not working. Until they get things fixed on their end, they are unable to refill my prescription. I've only been with Refills.com for one month and I'm having doubts and that I will need to find another provider. Guess I have no choice but to wait another week without my refill. I'm just worried it will be too long between my injections.
Reply from Refills2026-08-05
Thank you for sharing your experience. We're sorry to hear about the difficulties you've encountered with your refill and communication. We'd like to help resolve this as quickly as possible. Please reach out to [email protected] with your account information, and we'll be happy to assist you with your refill and provide an update on your prescription status.
Norma was so helpful and the issue was look into and fixed . Her knowledge was superb .You have great customer service
Reply from Refills2026-08-05
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Norma was able to resolve your issue and provide the support you needed. We'll be sure to pass along your feedback to her. Thank you for recognizing our customer service team!
No wait.
Spoke with what seemed like an actual human.
Understood my concerns, answered my questions and was helpful.
Reply from Refills2026-08-05
Thank you for your feedback! We're delighted to hear that you were able to connect with our team quickly and that your concerns were understood and addressed. We appreciate your support and are always here to help.
I sent messages to the Dr. who never once replied to me? Six months of treatment without losing any weight was a complete waste of money. Finally, someone responds, but it’s customer service? OK, NOT a Dr., but they say they will switch me to tirzepatide. Ok, price increase (when I was locked into one specific price from the beginning?) Well, I guess I have to do it, because apparently they are overloaded and unable to respond. Frustrating. Now, I login, because I should have another shipment coming, and I learn that there was a migration??? Had NO email for that. Not in spam. And what is happening? My health is on the line here, does anybody even care?
Reply from Refills2026-08-06
Hi, thank you for sharing your experience. We’re very sorry to hear about the frustration you’ve faced with communication, your treatment progress, the medication change, and the platform migration. We understand how concerning this can feel, especially when it involves your health. This is not the experience we strive to provide. Please reach out [email protected] with your account details so we can review your case, address your concerns, and ensure you receive the assistance and follow-up you deserve.
Intake process was painless, prescription sent to pharmacy quickly and medication arrived timely and well packaged.
Reply from Refills2026-08-04
Thank you for sharing your experience! We're so glad to hear that the intake process was smooth, your prescription was sent promptly, and your medication arrived on time and well packaged. We appreciate your trust in Refills.com and look forward to continuing to support your healthcare needs.
Representative was very helpful and efficient. Got back to me with confirmation of proposed solution the same day. Very happy with the support received!
Reply from Refills2026-08-04
Thank you for your kind feedback! We're delighted to hear that our team was able to provide helpful, efficient support and resolve your inquiry so quickly. We truly appreciate your trust in Refills.com and are always here to help whenever you need us.
I got email from refills, but I wasn’t sure until I talk to someone before I filled the application. Then I call for more information. Amelia answer all my questions and make me comfortable and confidence about my self. She is very good make people feel better. I’m going to sign up for refills.
Reply from Refills2026-08-04
Thank you for your kind review! We're so happy to hear that Amelia was able to answer your questions and help you feel comfortable and confident about getting started. Providing supportive, personalized guidance is very important to us, and we’re grateful for your trust. We look forward to being part of your healthcare journey!
Listen to my concern and promptly walked me through all the steps to fix it
Reply from Refills2026-08-04
Thank you for your kind feedback! We're glad we could listen to your concerns and guide you through the solution. We appreciate your trust and support.
Great customer service! The representative was able to help me access my account quickly and without any issues. She was patient and waited while I gathered all of my information.
Reply from Refills2026-08-04
Thank you for your kind review! We're delighted to hear that you received prompt assistance and were able to access your account quickly. We appreciate your feedback and are glad our representative could support you with patience and care.
My experience with Refills has been excellent. The customer service team has been very responsive, friendly, and helpful throughout the entire process. They took the time to answer all of my questions, explained everything clearly, and made the treatment process simple and stress-free. Overall, I’m very satisfied with the service and would highly recommend Refills to anyone looking for a reliable and supportive weight-loss program.
Reply from Refills2026-08-04
Thank you for your fantastic feedback! We're thrilled to hear you had an excellent experience with our team and that we could make the process simple, clear, and stress-free. We truly appreciate your recommendation and support!
Alex was extremely kind and helpful. He listened to my concern and he made me feel like he truly wanted to help me. I am so happy that I had Alex to help me through my issue.
Reply from Refills2026-08-04
Thank you for your wonderful feedback! We're delighted to hear that Alex was kind, attentive, and supportive throughout your experience. We'll be sure to share your kind words with him.
I had a shipping issue and refills worked with me to help solve the problem.
Reply from Refills2026-08-04
Thank you for your review! We're glad our Refills team could work with you to resolve the shipping issue. We appreciate your patience and are happy we could help.
Great customer service, dude. I forgot to cancel my subscription and the lady refunded me and when I'm ready to start back she gave me a big discount on further orders! Products arrive on time and in good condition. Easy to get in touch with doctors and was able to speak to a real person on the phone immediately when I called them. Id recommend this company to anyone
Reply from Refills2026-08-04
Thank you for your kind words! We're so pleased we could help and that you found our service friendly, accessible, and reliable. We look forward to welcoming you back in the future.
All questions are answered in a timely manner. Communication is good and the process was easy.
Reply from Refills2026-08-03
Thank you for your kind feedback. We're delighted to hear that your questions were answered promptly and that you found the process easy and communication clear. We appreciate your support and look forward to assisting you again in the future.
Not sure if the individual I spoke to was human or AI, but either way they were very helpful, knowledgeable, reassuring, and pleasant. I'd choose this individual every time if I could.
Reply from Refills2026-08-03
Thank you for your wonderful feedback. We're delighted to hear that you found the support helpful, knowledgeable, reassuring, and pleasant. We truly appreciate your kind words and look forward to assisting you again in the future.
Thank you for your kind feedback. We're delighted to hear that you found our team friendly, knowledgeable, and prompt in providing support. We appreciate your recommendation and look forward to assisting you again in the future.
She has patience and explain every detail. Great Customer Service
Thanks Minnie 😊
Reply from Refills2026-08-03
Thank you for your wonderful feedback. We're delighted to hear that Minnie provided patient, thorough support and explained everything clearly. We'll be sure to pass on your kind words. Thank you for choosing us!
Very pleasant woman and gave time to answer my questions!
Reply from Refills2026-08-03
Thank you for your kind feedback. We're delighted to hear that you had a positive experience and that all your questions were answered with care and attention. We'll be sure to share your lovely comments with the team.
Great customer service - Hope Brown was super helpful and kind in helping me figure out an issue with my order!
Reply from Refills2026-08-03
Thank you for your kind feedback. We're thrilled to hear that Hope Brown was able to assist you with your order and provide helpful, friendly service. We'll be sure to pass along your compliments to Hope. Thank you for choosing us!
Great communication and confidently walked me thru the process
Reply from Refills2026-08-03
Thank you for your kind feedback! We're delighted to hear that you found our communication clear and that we were able to guide you confidently through the process. We appreciate your support and look forward to assisting you again in the future.
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