We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Written by the business, not verified by us.Refills (refills.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-11.
Very helpful. Quick and easy.
Thank you for your feedback! We're pleased to hear you found the service helpful and the process quick and easy. We appreciate your support and look forward to assisting you again in the future.
I was actually able to speak to someone who answered my questions, and not told that someone would call me back. The entire process that I went through to begin the program with Refills.com left me with the feeling that these people are really taking the medical aspect seriously they’re not just taking your money and shipping something out. My order was followed up with a phone call from the prescribing physician. I felt like I was dealing with medical professionals.
Thank you for your thoughtful review! We're delighted to hear that you felt supported throughout the process and that our team’s commitment to quality care and patient safety stood out. Providing professional, personalized medical guidance is at the heart of what we do, and we're grateful for your trust and confidence in Refills.com.
Jordan was so helpful with switching my plan. It was a much more pleasant experience than expected. I now feel more confident calling if any help is needed again.
Thank you for your wonderful feedback! We're delighted to hear Jordan made the process of switching your plan so easy and pleasant. We're glad you feel confident reaching out for help in the future, and we'll be sure to pass on your kind words to Jordan.
Thank you for your feedback! We're delighted to hear you had a prompt and professional experience. We appreciate your support and look forward to assisting you again whenever you need us.
Price is great. Response from support staff is great. Response from physician is very slow. Online prescription details doesn’t match prescription information on vials so can be confusing.
Thank you for your feedback. We're glad to hear you're happy with our pricing and support team. We apologize for the delays you've experienced with physician responses and any confusion regarding your prescription information. Please reach out to [email protected] from our Patient Support team, and we'll do our best to assist and address your concerns.
I’m very frustrated by the lack of support after following the company’s prompt to switch to the new portal. All of my health history, dose history, and message history is gone. I also see in some places it says my prescription is active but status is canceled. I did NOT cancel it; all I did was sign up for their new portal. I’ve sent portal messages and email asking for assurance that my annual plan is still active (prepaid, and I still have 9 months of treatment left!), and also for help on how to delay next quarterly shipment, which is happening soon. No response yet. I understand the process of switching to a new portal service can be glitchy, but I need some support.
Thank you for sharing your experience, and we're sorry for the frustration caused during the portal transition. We recently changed our portal, and we understand that some customers may need additional support while getting familiar with the new system. Please reach out to [email protected] from our Patient Support team, and we'll do our best to assist. Someone will also be happy to contact you and walk you through the portal, review your account status, and help address your shipment and prescription concerns.
Amelia Haas was super, answered all my concerns, got me back up and running. Very happy with the service.
Thank you for your wonderful feedback! We're delighted to hear that Amelia was able to address all your concerns and get everything back up and running for you. We'll be sure to pass along your kind words. Thank you for choosing us!
Very friendly and not pushy. Answered my questions
Thank you for your feedback! We're so pleased to hear that you found our team friendly, helpful, and never pushy. We're glad we could answer your questions and provide a positive experience.
Definitely call Refils, don’t depend on their patient portal. Calling them got me to a rep that actually listened and did what she had to to make it right. Thank you!!
Thank you for your feedback! We're delighted to hear that speaking with our team made a difference and that your concerns were resolved. We appreciate your patience during the process and are so glad we could provide the support you needed.
I appreciated the help of this young lady. She was helpful, kind. Thank you so much
Thank you for your kind words! We're delighted to hear that you had such a positive experience. We'll be sure to share your feedback with our team.
This is my favorite place to get my glp-1’s by far! They are so quick!! It’s never taken more than 4 days to receive and the quality is always the best!!
Thank you for your amazing review! We're thrilled to hear that you've had such a great experience with our fast service and quality products. We truly appreciate your support and look forward to serving you again!
The call was answered quickly and the agent helped me with my needs efficiently and politely. Refills has been good to me. Thank you!
Thank you for your kind feedback! We're delighted to hear that our team was able to assist you quickly, efficiently, and courteously. We truly appreciate your support and look forward to helping you again in the future!
Thank you for your review! We're glad to hear you had a good experience with our service. We appreciate your support and look forward to serving you again!
First she was very easy to understand with clean annunciation and pace of speaking. She listened to all my concerns, simply restated them and answered in an efficient manner putting my concerns with timeline and shipping at ease.
Thank you for your thoughtful feedback! We're so pleased to hear that our agent was easy to understand, listened carefully to your concerns, and helped put your mind at ease. We truly appreciate your support and look forward to assisting you again!
I'm struggling like I'm sure many people are. Lucas was easy to talk to. He helped me pause my account & refunded my last payment. He was fast & compassionate. I dreaded making the call but he really has empathy & set me at ease. Thank you Lucas & Refills.com.
Thank you for taking the time to share your Trustpilot review. We're pleased to hear that Lucas was able to assist you with empathy, compassion, and efficiency during a difficult time. We appreciate your feedback and thank you for choosing Refills.com.
She was nice. Good customer service.
Thank you for taking the time to share your Trustpilot review. We're glad to hear that you received friendly and helpful customer service. We appreciate your feedback and thank you for choosing Refills.com.
Ronald D made this process so much better! Patient, knowledgeable and able and willing to assist. KUDOS RONALD
Thank you for taking the time to share your Trustpilot review. We're thrilled to hear that Ronald D made the process easier and provided patient, knowledgeable, and supportive assistance. We appreciate your feedback and thank you for choosing Refills.com.
He was very positive while dealing with my problem and more helpful then anyone else I’ve dealt with from refills.com
Thank you for taking the time to share your Trustpilot review. We're delighted to hear that our team member was able to provide positive, helpful support and effectively assist with your concern. Your feedback is greatly appreciated, and we will be sure to share your kind words with the team.
Great follow up. Answered all my questions. Fast shipping. Product as described.
Thank you for taking the time to share your Trustpilot review. We're delighted to hear that you had a positive experience with our follow-up, received answers to all your questions, and were satisfied with the shipping and product. We appreciate your feedback and thank you for choosing Refills.com.
Quick service, VERY friendly, willing to take time to answer questions
Thank you for your wonderful review! We're delighted to hear that you experienced quick service and friendly support. We always strive to take the time to answer our customers' questions, and we appreciate your feedback.
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