TrimRx

Rachelle MillsUnited States · 1 review · Experienced 2026-09-01 · Posted 2026-09-01

Medicine shortage and horrible customer experience

I had my first experience with TrimRX and while the medicine came on time my experience with customer service was absolutely horrible. Every last dosage of each of vial came up extremely short so I would only get three doses instead of four out of each vial. So I paid a lot of money to not get what I paid for. Since payment is due upfront, refunds are ineligible since I received the medicine. I took pictures and videos of the vials and yet, I was still denied any sort of partial refund.

Every stage of the order gets its own…

Every stage of the order gets its own note, from approval to the mailbox. I've stopped opening the app to check because the note always comes first, usually days ahead of the actual event.

Bait and Switch

I was satisfied with the promotional cost of my initial prescription which was discounted to $475 from $610 for a three month supply with the understanding that there would not be a price increase for filling future prescriptions at increasing dosages. The effectiveness of the initial supply was favorable with signs of reduced appetite and some weight loss. Having had positive results, I attempted to order a refill at the afore mentioned $610 for a three month supply. I was then informed the the cost to fill a three month supply would be $745 . Attempts to resolve this discrepancy were unsuccessful and communication and response from TrimRx was horrible, particularly when attempting to contact via the customer assistance phone line. ( AI )

Very unsatisfied with the product and customer service

Very unsatisfied with the product. Did not work for me after 3 months. When I complained they proceeded to sign me up for another 6 months and charge close to $1k. When I noticed the charge on my CC the very next day, I called to ask what was going on. I did get a person. They were very nice. Said it was an incorrect charge and submitted for refund. It’s been 3 1/2 months. Several calls and email verification but no refund. They blamed it on credit card. Credit card said there was never a refund issued. This is a shady company. Tell you what you want to hear and then they hope you forget about the charges they sneak on your account. They never fullfillled the initial 6 months of product. Be wary. I don’t advise using them.

Tracy DoyleUnited States · 1 review · Experienced 2026-08-27 · Posted 2026-08-30

Horrible experience, no help given

Absolutely horrible company. Just a money grab and they offer you zero help. Before you order they will talk to you, but as soon as you pay, you get an AI bot that cannot help you. They lie to get you to order, saying it’s safe, it’s for you, there are money back guarantees. Not true. There are no guarantees. After you order you only get an AI bot that submits tickets for you, that no one ever answers. I’ve been waiting for over a week now. Also, when you take your credit card off for automatic billing and they can absolutely contact you over and over for that. Just further proving you are just a cash cow for them. Do not trust trimrx with your health needs. They take your money and you are on your own.

I highly suggest you do not use TrimRX

I highly suggest you do not use TrimRX. I have had several problems with missing medication, not enough medication to get me through the month and overall complete lack of customer service. I have tried to contact them via email, phone call and messages in the app for 3 months. I have never recieved a response. I highly suggest you do not use this company!!

B DUnited States · 1 review · Experienced 2026-08-29 · Posted 2026-08-30

They get two stars for their delivery…

They get two stars for their delivery system. The subscriptions arrive on time, packaged properly, etc. and it does work. HOWEVER....their doctor/patient communication, billing and customer service are TERRIBLE. They take days to respond to questions. They've overcharged me twice. And I'm pretty sure most of the responses are from A.I. They all seem to stick to script. I'm switching providers soon.

What a digital nightmare

What a digital nightmare. The entire interface was with AI. They do not respond to emails, and if you call, you are again forced to interface with AI. There is NO Place online to cancel your subscription. They make it almost impossible to do so. It took me over an hour to get through to a person who could help me with a simple medical question. But the entire experience was very, very unsettling. No one wants to trust their health concerns to AI.

Nancy DurajczykUnited States · 4 reviews · Experienced 2026-04-14 · Posted 2026-08-28

Horrible company. Stay away.

The company charged me for a year of their product and only sent me enough for a quarter. I did not order a year. The product did not work and they will not do a refund. A copy of their contract prohibits this behavior and I have been totally scammed. Stay away. Do your research online to see the complaints. TrimRx then replied to this posting apologizing and asking me to contact them. I have repeatedly contacted them without appropriate response. Don’t let them kid you.

Poor customer service and falsely charged.

The weight loss for six months was excellent. However, I moved put a change of address and did not authorize a renewal. With that said ,they charged me sent the Rx to the wrong address . A series of emails have transpired and I requested a refund. They basically denied any refund. Then they said you can cancel and get a partial refund. I responded with what about the product I did not receive. No response and in fact they have blocked any e-mails from me. I will now report them to the BBB and any other Departments for failure to provide product any falsely charging me. Stay away from them.

With my old pharmacy I had to chase the…

With my old pharmacy I had to chase the refill authorization every single time. Here the renewals get handled in the background and the eye drops show up like they are on rails.

I called because the price on my…

I called because the price on my account looked wrong, fully expecting the runaround. The woman I spoke with said she would track down the correct number and email me. The corrected price was in my inbox the next morning, and its what I was charged.

I used to be the person who realized on…

I used to be the person who realized on a sunday night that the bottle was empty. Since switching, the refills arrive before I'm down to the last few doses and I have not once had to ration or skip. The mental load of remembering is just gone. Didn't realize how much space that took up until it was handled for me.

TRIMRX GLP1

I started the enrollment and decided not to submit. There appears to be a way they still pulled my information, which included my banking info. I didn't interact with a medical provider. They shipped me medication. I contacted TrimRx and was told, " you completely the form " and there's nothing they can do. It's been a month and the product is still in my refrigerator with no response from TrimRx. My bank initiated a dispute and returned my money while they investigate. I find this company deceptive. I decided to use RO. They are very professional and there is a process that makes sure you get the best care. TrimRx has deficiency in customer service. The 📦 box is still in my refrigerator. 🤔

Ineffective products and terrible customer service

Ineffective products and terrible customer service. I would have given less than a 1 star rating, but this is the lowest possible rating option. During my first 3 months I messaged requesting a dosage increase because I wasn't seeing results and received no response/no check-in throughout the 3 month period. I decided to try one more 3 month supply as I was told they would be better at checking in and responding, but when I received the medication it was warm (the ice packs were completely melted and warm) because the shipment took over 3 days to get to me. Since receiving the compromised shipment, I have been asking for either a refund or a new supply to be shipped with no resolution to the problem after over a week and a ridiculous amount of messages. I am being told they cannot refund my money because the order was already place and shipped which makes absolutely no sense. I even said I would send the compromised medication back as I'm not willing to take it since it was compromised in shipment, but keep getting the same response that a refund ia not possible and they are consulting with the pharmaceutical company. DO NOT USE THIS COMPANY!

Always a smooth experience with trimrx

Alesha KressUnited States · 1 review · Experienced 2026-08-05 · Posted 2026-08-27

Charged twice for August & received only one refill

I was approved for my second round of oral TrimRx, and the Rx was sent to a pharmacy on 08/05/2026. My credit card was charged $279 on 08/05/2026. I never received that refill, and at this point, I don’t need it because the NP approved my request to switch to the injection, which I was billed $279 for on August 12th, and received on 08/14/2026. Twice I have requested to be refunded the $279 for the oral Tirzepatide—it states it is still with the pharmacy. I assumed when they switched me to the injection & that order was processed right away, that they would automatically refund me the $279 for the oral Tirzepatide that I haven’t received & no longer need since the NP switched me to the injection—if not refund me, at the very least, provide a $279 credit to my TrimRx account.

I did not like your services and customer service

I did not like your services and the customer service communications

Terrible Experience

This entire experience with TrimRX felt like a scam. Not sure if they are legit in any way. But after signing up and paying them, for several months they sent me a 1-week dose of medication when I had paid them for 4 weeks of doses. They were impossible to get in touch with and I sent them over 15 chats and email messages trying to get this fixed with zero replies. Then I just tried to cancel. No replies. They kept charging me. So I disputed the charges with my credit card and sent all records to my bank for the claim. Finally after months of this, I got a reply from TrimRx saying they canceled my subscription and will not charge me again - but they told me to stop disputing with my bank! No way - I only received partial doses when I paid for full months so I continued with my claim. Suddenly TrimRX credited my card for one month’s cost. This has been a really frustrating experience. I use a more reputable company now for my medication. I do not recommend getting involved with TrimRX. Be careful!

Paul StagnerUnited States · 1 review · Experienced 2026-07-16 · Posted 2026-08-27

BEWARE OF THIS FRAUD!!

I cancelled my subscription after the first shipment, as per their terms. They charge my Amex $399 for the second month. They told me 6 weeks ago that they would refund $361.80, but since then they do not respond. I am submitted a FRAUD complaint with Amex. STAY AWAY FROM THEM. Their AI customer service does nothing and letters from them say refund is "coming 7-10 days from now". That was 6 weeks ago.