TrimRx

I always knew what was happening with…

I always knew what was happening with the order, support answered when I needed them.

Strong start until there was a problem …

What started out great has quickly declined. My third shipment (I signed up for a 12 month pre-paid) arrived in a steaming hot cooler with vials hot to the touch. Concerned I reached out immediately and was assured they were fine but if I had concerns down the road they would take care of it. Well 1 vial (4 weeks) in I have regained 6 pounds despite caution with my diet and activity. I have made multiple attempts and requests to get a replacement- they obviously are NOT fine and the effectiveness has been compromised by the excessive temperature. The support team continues to refuse a replacement providing me with the same - they’re tested to remain stable to 104 degrees - um no they aren’t apparently. I have also reached out to the doctor and given the same song and dance. Do not waste your time, money, and health with this company. I have to believe with the many options out there that there are better more client health focused options out there.

Would give them negative stars if I…

Would give them negative stars if I could. Promised medical decision in 24 - 48 hours, shipment 5 - 8 days after that with no hidden fees. Three weeks with no shipment, and they couldn't tell me when one would occur. Since they were not living up to their promises, I tried to cancel, but was told I would be charged a hidden fee of $88. So be forewarned - if they disqualify you medically or cannot ship your order indefinately, they still charge a fee. So you will pay them whether they perform or not. What a racket!

They kept me posted

The steps made sense from the start

The steps made sense from the start, my order also arrived when they said it would.

Changing my order was easy

They give me enough notice before a…

They give me enough notice before a refill that I have time to check the date and make sure everything is right. After I confirm, the shipment usually arrives within a few days and the cold packaging has held up well.

This is how you treat someone with a cancer diagnosis?

This is how you treat someone with a new cancer diagnosis? I had thought TrimRx was a cost effective solution to the high cost of GLP-1 medication. I received my first 3 months of medication quickly and the instructions were easy to follow. My problem came at the end of the 3 months. I was asked to complete a follow up medical questionnaire. In the questionnaire I informed them of a new Prostate Cancer diagnosis. TrimRx unilaterally cancelled my subscription the day after my next shipment was scheduled. This took me by surprise as there was no attempt to follow up to get much needed information. I wrote the TrimRx doctor to inform him that after consulting with multiple specialists all agreed I should stay on the GLP-1 to lose more weight in preparation for surgical intervention. I made other arrangements and sent another message to TrimRx to ensure they did not mistake my follow up as a request to reconsider their cancellation. The following day TrimRx reactivated my subscription and billed me without reaching out to for approval. When I contacted them (no easy task) they said the prescription is being filled and they can’t cancel the shipment nor provide me a refund. I spent the next several days going back and forth trying to get this resolved but was told over and over there was no way to refund my money or stop the shipment. It wasn’t until I informed them that I would contact the California Attorney General’s office and file a complaint regarding illegal billing renewal that my money was refunded. I retuned their unopened package the same day. I received a message from them again today telling me they can’t refund my money even after the refund had already processed. Obviously their AI driven processes leave little room to ethically resolve errors of their own making. Having a cancer diagnosis is stressful enough, but this added a leave of stress I should never have been subjected too.

My delivery showed up on schedule

My delivery showed up on schedule. The whole order was handled properly.

I was kept updated from the time I…

I was kept updated from the time I placed the order until the package reached my door. The tracking matched the delivery date, which saved me from leaving a cold shipment outside longer than necessary.

Package came right to my door.

Melissa PazUnited States · 1 review · Experienced 2026-05-22 · Posted 2026-08-25

If I could give this company zero stars…

If I could give this company zero stars I would! The "doctor" denied me for medication due to my previous medical issues. This was back in mid May 2026. Trim Rx has still not refunded my money yet. They keep "escalating my concerns" but then tell me I have to speak to yet a different department. When I asked to speak to a manager I was told there ate no managers. Then I was told billing will call me within 24-48 hours but they can't guarantee a time frame. I am beyond frustrated with this company. I've already filed a complaint with the BBB. Buyer definitely beware!

The medication has been working well…

The medication has been working well for me so far, and each shipment has arrived when expected. I don't have a big story here, I take my dose and the refill shows up.

The refill reminder came before I ran…

The refill reminder came before I ran low. I confirmed it and the order moved forward.

Ordering itself didnt take much effort…

Ordering itself didnt take much effort once my information was in the portal.

Patrick MccarthyUnited States · 5 reviews · Experienced 2026-08-25 · Posted 2026-08-25

its has been 1 week still nothing this…

its has been 1 week still nothing this company rips people off go somewhere else

Every stage came with a heads up

Every stage came with a heads up, from the prescription being processed to the package leaving the warehouse. I never once had to log in and wonder where things stood.

I've been with TrimRX for over 6…

I've been with TrimRX for over 6 months. The first few months went well but then the wheels fell off after that. They double charged my credit card after a few months and offered to not charge me the following month to use my credit as a month supply. They didn't honor what they said they would do and took over 4 months to refund me after numerous emails, texts on the portal and over 8 phone calls. I recently changed my subscription to save myself time and the headache of a monthly subscription. They approved my dosage and charged me $399... and said they would charge the remaining balance once it was shipped from pharmacy. That was on August 8th. I'm sitting here over 2.5 weeks with no medication as it appears my medication is stuck in pharmacy due to billing not collecting the remaining balance of $366. I have begged them to charge me the rest of the amount so I'm able to have the medication I need. I have called over 5 times to tell them to charge my credit card the remaining balance, and they keep saying they sent billing an urgent message, I've worked in the medical industry for over 20 years and have never heard of customer service being this lazy and unethical. Do better, TRIMRX! -Laura Stacy

I placed an order for a 3 month supply

I placed an order for a 3 month supply, received the order almost 8 days later ( no issue) but I did have questions that went unanswered while waiting, I let it pass. I finally got the product and the instructions were not clear. I asked for help and 1 day or so later they got back to me letting me know they have emailed their pharmacy - one month later Im still waiting and since have still reached out- NOTHING. I have also disputed this charge. Its literally sitting in my fridge and I cannot do anything with this. I WOULD NOT RECOMMEND.

I paid for a one year membership and they won’t give me six months of medicine that I paid for or my money back

I paid for a one year membership with trim RX back in February they sent me my first prescription three months worth of medicationwith no problem. I stayed on the same dose of 7.5. They sent me my second prescription with no problem when I went to put in for my third prescription I asked them to up it from 7.5 to 10.0 they said no problem. I waited. I never received my prescription. I started this process on July 7 it’snow August 24 and I still have not received my medicine. They keep giving me the runaround and runaround and runaround saying that the doctors are reviewing it the doctors are reviewing it as soon as they review it we will get it right out to you. They’re liars. I don’t know what is going on, but I do not recommend this company to my worst enemy.